Terms and Conditions

These Terms and Conditions govern the use of this website and the purchase of products offered through it. By accessing this website, browsing our products, creating an order, or purchasing any goods from us, you agree to be bound by these Terms and Conditions.

Our contact details are:

Harrowby
5 MALDEN ROAD, HARROGATE, HG1 4SF
Email: support@harrowby.online
Telephone: +44 7584039244

1. About These Terms

These Terms and Conditions apply to all customers who access, browse, or purchase products through this website.

They explain the rules governing the use of the website, the formation of contracts between you and us, the ordering and supply of products, payment, delivery, cancellations, returns, refunds, liability, and other important matters relating to your purchase.

Please read these Terms and Conditions carefully before submitting an order.

By placing an order through this website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce any rights that cannot lawfully be excluded or restricted under applicable UK consumer law.

2. Products Covered by These Terms

The products available through this website may include:

  • Men’s Swimwear

  • Men’s Sweatshirts and Hoodies

  • Men’s Sportswear

  • Men’s Socks

Product availability may change from time to time.

Products displayed on the website are offered subject to availability.

The appearance of a product on the website does not guarantee that the product will remain available at the time an order is processed.

We reserve the right to discontinue, replace, update, or modify products offered through the website where reasonably necessary.

3. Product Information

We aim to provide clear and accurate descriptions of the products offered through this website.

Product pages may contain information including product names, photographs, colours, sizes, materials, features, prices, care information, or other relevant details where available.

You are responsible for reviewing the product description and selecting the appropriate product, size, colour, quantity, or other available option before submitting your order.

Images are provided to help illustrate our products.

Although we make reasonable efforts to display products accurately, the actual appearance of colours may vary depending on your device, monitor, screen settings, lighting conditions, or other technical factors.

Minor variations in colour, texture, stitching, pattern positioning, finish, dimensions, or appearance may occur where these do not materially affect the nature or quality of the product.

Nothing in these Terms limits your rights where goods are faulty, damaged, not as described, or otherwise fail to meet applicable legal requirements.

4. Product Sizing

Customers should review any available product measurements or sizing information before placing an order.

Sizing may vary between different garments, product types, styles, or designs.

A size label alone may not always provide a complete indication of fit.

You are responsible for selecting the size that you consider appropriate based on the product information made available before purchase.

This does not affect your statutory rights or any cancellation or return rights that may apply.

5. Placing an Order

To place an order, you must follow the checkout process displayed on the website.

Before submitting an order, you are responsible for checking that the information entered is accurate and complete.

This may include:

  • Products selected

  • Size

  • Colour

  • Quantity

  • Customer name

  • Billing information

  • Delivery information

  • Contact information

You should correct any errors before completing your order.

Submitting an order represents an offer by you to purchase the products included in the order.

Your order is subject to acceptance by us.

6. Order Acceptance and Contract Formation

Receiving an order request does not automatically mean that we have accepted the order.

A legally binding contract for the purchase of goods is formed when the order has been accepted by us in accordance with the order process.

We may contact you if additional information is reasonably required to process an order.

We may refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • Pricing or product information contains a clear error.

  • Payment cannot be processed.

  • Required customer information is incomplete or invalid.

  • We reasonably suspect fraudulent or unauthorised activity.

  • We are unable to fulfil the order for legal or operational reasons.

If an order is cancelled after payment has been received, any amount due to be refunded will be returned in accordance with applicable law.

7. Prices

Product prices will be displayed on the relevant product pages or during checkout.

The price applicable to an order is normally the price shown when the order is submitted, subject to correction of obvious errors where permitted by law.

Any applicable delivery charges or other charges will be presented where relevant before the customer completes the order.

We may change product prices from time to time.

Price changes will not normally affect orders that have already been accepted.

If a product has been listed with an obvious pricing error and the error could reasonably have been recognised as an error, we may contact you before processing the order.

Nothing in this section permits us to change an agreed price unfairly after a binding contract has been formed.

8. Payment

Payment must be made using the payment options presented during checkout.

By providing payment information, you confirm that:

  • The payment information provided is accurate.

  • You are authorised to use the selected payment method.

  • Sufficient funds or credit are available where required.

  • You authorise the relevant payment to be processed for the order.

An order may not be processed or dispatched until the required payment has been successfully authorised or received.

If payment is declined, reversed, cancelled, or otherwise unsuccessful, we may suspend or cancel the relevant order.

Customers must not use payment methods without the permission of the lawful account or cardholder.

9. Order Information

You are responsible for ensuring that the information supplied when placing an order is correct.

This includes your delivery address, billing details, email address, telephone number, and other information reasonably required to fulfil your order.

If you become aware of an error after submitting an order, you should contact us as soon as possible at support@harrowby.online or +44 7584039244.

We will make reasonable efforts to assist where possible.

However, once an order has entered processing, dispatch, or delivery stages, it may not always be possible to amend the order or delivery information.

10. Product Availability

All products are subject to availability.

Stock information may change because multiple customers may attempt to purchase a product within a short period of time.

If a product becomes unavailable after you place an order, we may contact you and cancel the affected product or order.

Where payment has already been taken for goods that cannot be supplied, the relevant amount will be refunded in accordance with applicable law.

We are not required to supply an unavailable product where no binding contract has been formed.

11. Delivery

Orders will be delivered using the delivery arrangements made available during the ordering process.

You must provide an accurate and sufficiently complete delivery address.

You are responsible for ensuring that someone can receive the goods where required.

Delivery dates or timeframes communicated to customers may be estimates unless expressly agreed otherwise.

Where UK consumer law imposes a mandatory delivery obligation, that obligation will apply.

If goods cannot be delivered because the address provided by the customer is incorrect, incomplete, inaccessible, or otherwise unsuitable, we may contact the customer to determine the appropriate next steps.

Any additional action concerning redelivery will be handled fairly and in accordance with applicable law.

Risk in the goods will pass in accordance with applicable consumer law.

Nothing in these Terms transfers risk to a consumer earlier than permitted by law.

12. Right to Cancel

Where applicable under UK consumer law, customers purchasing goods online may have a statutory right to cancel their contract without giving a reason.

For qualifying distance sales of goods, the statutory cancellation period will apply in accordance with applicable UK law.

Customers wishing to exercise a cancellation right should communicate their decision clearly to us.

You may contact us at:

Email: support@harrowby.online
Telephone: +44 7584039244
Address: 5 MALDEN ROAD, HARROGATE, HG1 4SF

Any statutory exceptions to the right to cancel will apply where permitted by law.

Nothing in these Terms is intended to remove or reduce a statutory cancellation right.

13. Returns

Where a customer has a legal right to return goods, the goods should be returned within the period required under applicable law.

Customers should take reasonable care of goods while they are in their possession.

Where legally permitted, a customer may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

Products should be returned with any items, components, or accessories supplied with them where reasonably possible.

Nothing in this section limits the customer's rights concerning faulty, damaged, defective, or incorrectly supplied goods.

14. Swimwear and Hygiene Considerations

Certain products, particularly swimwear or other products that may come into direct contact with the body, may be subject to specific hygiene considerations.

Where a statutory exception to cancellation applies to sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed, that exception may apply only where the legal requirements for the exception have been satisfied.

We will not apply a hygiene restriction in a way that unlawfully removes a customer's statutory rights.

This section does not affect rights relating to goods that are faulty, damaged, defective, or not as described.

15. Faulty, Damaged, or Incorrect Goods

Products supplied to consumers must comply with applicable UK consumer law.

Where required by law, goods must be:

  • Of satisfactory quality.

  • Fit for any purpose made known where the legal requirements are satisfied.

  • As described.

  • Consistent with other applicable contractual requirements.

If you believe that an item is faulty, damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request reasonable information necessary to investigate the issue, such as:

  • Your order details.

  • A description of the problem.

  • Photographs showing the condition of the item where appropriate.

Any remedies available for faulty or non-conforming goods will be provided in accordance with applicable UK consumer law.

Nothing in these Terms limits statutory remedies including repair, replacement, price reduction, rejection, or refund where those remedies apply.

16. Refunds

Where a refund is legally due, we will process it in accordance with applicable UK consumer law.

Refunds will generally be returned through an appropriate payment method.

The amount refunded will depend on the circumstances of the cancellation, return, fault, or other issue and any rights provided by law.

We may make deductions only where such deductions are legally permitted.

Nothing in these Terms permits us to impose a deduction that would unlawfully reduce a customer's statutory entitlement.

Any refund rights relating to delivery charges will be handled in accordance with applicable legal requirements.

17. Customer Responsibilities

When using this website or purchasing from us, you agree that you will not:

  • Provide deliberately false or misleading information.

  • Use another person's payment details without authorisation.

  • Attempt to interfere with the operation or security of the website.

  • Attempt to gain unauthorised access to website systems, accounts, or data.

  • Introduce viruses, malicious code, or harmful technology.

  • Use automated systems to interfere with the normal operation of the website.

  • Use the website for unlawful or fraudulent purposes.

  • Reproduce or exploit website content unlawfully.

  • Place fraudulent orders or knowingly participate in fraudulent transactions.

We may take reasonable steps to protect the website, our customers, and our business from misuse, fraud, or security threats.

18. Website Availability and Content

We aim to keep the website reasonably available and the information displayed on it accurate.

However, we do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

We may temporarily suspend access to all or part of the website for maintenance, security, technical, operational, or other legitimate reasons.

We may update or correct website content where reasonably necessary.

Nothing in this section excludes responsibility for information that we are legally required to provide accurately.

Any limitations contained in these Terms apply only to the extent permitted by law.

19. Liability and Consumer Rights

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or restricts liability for matters that cannot legally be excluded or restricted under applicable law.

We do not seek to exclude responsibility for:

  • Death or personal injury caused by negligence where liability cannot lawfully be excluded.

  • Fraud or fraudulent misrepresentation.

  • Faulty goods where statutory responsibility applies.

  • Goods that are not as described where statutory responsibility applies.

  • Any other liability that cannot lawfully be excluded.

Where you are purchasing products as a consumer, your statutory rights are not affected by any provision of these Terms.

Any limitation or exclusion contained in these Terms will apply only to the extent that it is fair, reasonable, transparent, and legally enforceable.

20. Governing Law, Changes to These Terms and Contact Information

These Terms and Conditions are intended to operate in accordance with applicable laws of the United Kingdom.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We may update these Terms and Conditions where reasonably necessary, including to reflect changes to our products, website operations, business practices, or legal requirements.

Changes will apply prospectively and will not unfairly alter rights already acquired under an existing contract.

The Terms applicable to an order will generally be those in effect when the relevant contract is formed, subject to any mandatory legal requirements.

If you have questions about these Terms and Conditions, an order, or your rights, you may contact us using the following details:

Harrowby
5 MALDEN ROAD, HARROGATE, HG1 4SF
Email: support@harrowby.online
Telephone: +44 7584039244