Payment Policy
This Payment Policy explains the terms and conditions that apply to payments made for purchases through our website. It is intended to provide customers in the United Kingdom with clear information about payment processing, payment authorisation, order charges, refunds, security, and payment-related enquiries.
1. Company and Contact Information
This website is operated by:
Harrowby
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom
Email: support@harrowby.online
Telephone: +44 7584039244
Customers may contact us using the details above if they have questions regarding payments, payment confirmation, charges, refunds, or payment-related issues connected with an order.
2. Scope of This Payment Policy
This Payment Policy applies to purchases of products offered through our website, including:
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Men’s Swimwear
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Men’s Sweatshirts and Hoodies
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Men’s Sportswear
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Men’s Socks
By placing an order through our website, you agree to the payment terms described in this policy together with any other terms that apply to your purchase.
3. Prices
The price applicable to a product is the price displayed on the relevant product page or during checkout at the time the order is submitted.
Customers are responsible for reviewing the product price and the total amount payable before completing an order.
Where applicable, the checkout page will display the amount that the customer is required to pay before payment is submitted.
If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where necessary, contact the customer regarding the affected order.
4. Payment at Checkout
Payment is generally required when an order is placed through the website.
Customers must complete the payment process before an order can be accepted for processing.
Submitting an order does not necessarily mean that payment has been successfully completed or that the order has been accepted. Payment may still require authorisation, verification, or confirmation.
5. Payment Methods
The payment methods currently available to a customer will be displayed during the checkout process.
Available payment options may vary depending on the customer, transaction, device, order details, or payment processing availability.
Customers should select one of the payment methods presented at checkout and follow the instructions provided during the payment process.
We do not guarantee that every payment method will be available for every transaction.
6. Payment Authorisation
When a customer submits payment information, the payment may be subject to authorisation by the relevant bank, card issuer, payment provider, or payment processing service.
An order may not proceed if payment authorisation is refused, declined, cancelled, expired, unsuccessful, or otherwise unavailable.
We are not responsible for a payment provider or financial institution declining to authorise a transaction.
Customers should contact their bank or payment provider if they believe a payment has been declined incorrectly.
7. Accuracy of Payment Information
Customers are responsible for ensuring that all information submitted during checkout is complete and accurate.
This may include payment information, billing information, contact information, delivery information, and any other information required to process the transaction.
Incorrect or incomplete information may result in payment failure, order delays, cancellation, or the need for additional verification.
8. Payment Verification
For security and fraud-prevention purposes, certain orders or payments may require additional verification.
Where reasonably necessary, we may request further information from the customer before processing or completing an order.
If the required verification cannot be completed, we may be unable to process the transaction or may cancel the affected order.
Any information supplied for verification purposes will be handled in accordance with our applicable privacy practices.
9. Payment Security
We take reasonable steps to support the secure handling of payments made through our website.
Payment information submitted during checkout may be processed through payment systems or payment service providers used to facilitate transactions.
Customers should take appropriate precautions when entering payment details online, including ensuring that they use a trusted device and protect their account and payment information from unauthorised access.
Customers should notify us promptly if they believe that an unauthorised transaction connected with an order has occurred.
10. Order Confirmation and Payment Confirmation
After an order is submitted, customers may receive an order confirmation or other transaction-related communication.
An order confirmation does not necessarily mean that the order has been finally accepted, dispatched, or completed.
An order remains subject to successful payment, payment verification, product availability, order review, and any other applicable order-processing requirements.
11. Failed, Declined, or Incomplete Payments
If a payment is declined, fails, or cannot be completed, the order may not be processed.
Customers may be asked to try the payment again or use another payment method available at checkout.
Customers should not repeatedly submit the same payment if they are uncertain whether the first transaction was successful.
If a customer believes that payment was taken but the order was not confirmed, the customer should contact us with the relevant order information so that the matter can be reviewed.
12. Duplicate or Unexpected Charges
If a customer believes that the same order has been charged more than once, the customer should contact us as soon as possible.
Customers should provide sufficient information to allow us to identify the relevant order and transaction.
Some amounts shown temporarily by a bank or payment provider may be payment authorisations rather than completed charges.
The timing and appearance of payment authorisations are controlled by the relevant financial institution or payment provider.
13. Currency and Bank Charges
Customers should review the currency and total amount shown during checkout before completing payment.
A customer’s bank, card issuer, or payment provider may apply separate charges, conversion costs, international transaction fees, or other financial service fees depending on the account or payment method used.
Any such third-party charges are determined by the relevant financial institution or payment provider and are not controlled by us.
14. Changes to an Order After Payment
Once payment has been submitted, it may not always be possible to change the order.
Customers who wish to request a change should contact us as soon as possible.
Whether a change can be made will depend on the status of the order at the time the request is received.
If an order has already entered processing or dispatch, the requested change may no longer be possible.
15. Order Cancellation and Payment
Where an order is validly cancelled and a refund is due, the refund will be processed in accordance with the applicable cancellation and refund conditions.
A cancellation request does not automatically mean that an order has been cancelled. Customers should wait for confirmation from us that the cancellation has been accepted.
Where an order cannot be cancelled because processing or dispatch has already progressed, any available return or refund rights will be handled under the applicable returns and refund terms.
Nothing in this policy is intended to limit any mandatory cancellation rights available to consumers under applicable UK law.
16. Refund Payments
Where a refund is approved, we will arrange for the appropriate amount to be returned through an available refund method associated with the original transaction where reasonably possible.
The time required for a refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, and payment processing arrangements involved.
A delay by a bank or payment provider after a refund has been processed by us is outside our direct control.
Customers should contact us if they have received confirmation that a refund was processed but believe that an unreasonable period has passed without the amount appearing.
17. Chargebacks and Payment Disputes
If a customer has a concern about a payment, order, return, refund, or charge, we encourage the customer to contact us first so that we can investigate the matter.
If a chargeback or payment dispute is raised, we may provide relevant transaction and order information to the payment provider, bank, or financial institution responsible for reviewing the dispute.
Such information may include order details, payment information, delivery information, customer communications, refund records, and other information reasonably necessary to respond to the dispute.
Submitting a payment dispute does not remove any separate obligations that may continue to apply to the transaction.
18. Suspected Fraud and Unauthorised Transactions
We reserve the right to review, suspend, refuse, or cancel an order where we reasonably suspect fraud, unauthorised payment activity, identity misuse, payment abuse, or other suspicious transaction behaviour.
We may also take reasonable steps to verify information before accepting or processing an order.
Customers must not knowingly use payment details without the permission of the authorised account holder.
Where appropriate, suspicious payment activity may be handled in cooperation with the relevant payment provider or financial institution.
19. Consumer Rights
Nothing in this Payment Policy is intended to exclude, restrict, or reduce any rights that customers may have under applicable consumer protection laws in the United Kingdom.
Where any provision of this policy conflicts with a mandatory legal right, the mandatory legal right will apply.
Payment obligations, refunds, cancellations, and remedies will therefore be handled subject to applicable UK consumer law.
20. Payment Enquiries
Customers who require assistance with a payment-related matter should contact us and provide relevant information such as the order details, the nature of the payment issue, and any information reasonably required to identify the transaction.
Payment enquiries can be submitted using:
Email: support@harrowby.online
Telephone: +44 7584039244
Postal correspondence may be sent to:
Harrowby
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom