About Us

1. Who We Are

Harrowby is a UK-based online retailer offering a focused selection of men’s clothing and everyday essentials. Our product range includes men’s swimwear, sweatshirts and hoodies, sportswear, and socks. We aim to provide customers with practical clothing options suitable for leisure, casual wear, exercise, travel, and everyday use.

2. Our Product Range

Our online store is organised around several key categories of men’s clothing:

  • Men’s Swimwear

  • Men’s Sweatshirts & Hoodies

  • Men’s Sportswear

  • Men’s Socks

We aim to maintain a clear and easy-to-browse product selection so customers can find suitable items without unnecessary complexity.

3. Our Approach

We believe online shopping should be straightforward, informative, and convenient. We therefore aim to provide clear product pages, accessible customer support, transparent store information, and a simple purchasing process from product selection through to order completion.

Our approach is centred on giving customers enough information to make informed purchasing decisions before placing an order.

4. Men’s Swimwear

Our men’s swimwear selection is intended for customers looking for clothing suitable for swimming, holidays, beach activities, leisure, and other warm-weather occasions.

Product details may vary between individual items, so customers should review the information displayed on the relevant product page before purchasing, including available sizes, colours, styles, materials, and other product characteristics where provided.

5. Sweatshirts and Hoodies

Our men’s sweatshirts and hoodies are selected with casual and everyday wear in mind. These items may be suitable for layering, relaxed activities, travel, outdoor use, or general daily wear depending on the individual product.

We aim to present the relevant features and available options clearly on each product page so customers can choose according to their own preferences.

6. Men’s Sportswear

Our sportswear range is intended to provide practical clothing options for active lifestyles. Depending on the individual item, products may be suitable for training, exercise, recreational activities, outdoor activities, or casual athletic-inspired wear.

Customers should always review the individual product information before purchase to determine whether an item is appropriate for their intended activity.

7. Men’s Socks

Our men’s socks are offered as practical everyday clothing essentials. Different products may vary in style, size, material, thickness, design, and intended use.

Where relevant information is available, it will be presented on the applicable product page to assist customers when making their selection.

8. Product Information

We aim to provide product descriptions that are clear and useful. Product pages may include information relating to:

  • Product type

  • Available sizes

  • Available colours

  • Materials

  • Design details

  • Fit or style information

  • Product features

  • Care information

  • Product images

The amount of information available may differ between products. Customers are encouraged to review all available details before completing a purchase.

9. Product Images and Appearance

We use product images to help customers understand the appearance, style, and general characteristics of the items offered through our website.

The appearance of colours may vary slightly depending on lighting, photography, screen settings, device type, display calibration, and other technical factors. Customers should therefore use product images together with the written product information when making purchasing decisions.

10. Size and Fit

Because clothing fit can vary according to product style, construction, material, and individual body shape, customers should carefully review any available size or measurement information before placing an order.

Where size-related information is provided on a product page, it is intended to assist customers in selecting an appropriate option. Customers remain responsible for choosing the size they consider most suitable for their requirements.

11. Shopping Experience

We aim to make our website simple to navigate and easy to use. Our goal is to allow customers to:

  • Browse products by category

  • Review product information

  • Select available options

  • Add products to their shopping basket

  • Review their order before checkout

  • Complete purchases through the available checkout process

  • Contact us if assistance is required

We may update or improve the website from time to time to maintain or improve the shopping experience.

12. Customer Service

Customer service is an important part of our online store. Customers may contact us if they require assistance relating to products, orders, website use, or other store-related matters.

When contacting us about an existing order, providing relevant order information may help us identify the purchase and respond more efficiently.

We aim to review customer enquiries carefully and provide clear and appropriate assistance based on the information available to us.

13. Clear Communication

We aim to communicate important information in a clear and understandable way. This includes information relating to products, orders, customer enquiries, and applicable store policies.

Customers are encouraged to read the relevant information available on the website before placing an order so they understand the terms that may apply to their purchase.

14. Responsible Online Retailing

We aim to operate our online store in a responsible manner and to provide customers with information that supports informed purchasing decisions.

We seek to maintain appropriate standards in relation to product presentation, order administration, customer communication, and the general operation of our website.

15. Website Information

Information displayed on our website may be updated where necessary to reflect changes to products, availability, descriptions, store operations, or other relevant matters.

We aim to keep information accurate and understandable. If customers believe that information on the website requires clarification, they may contact us using the details provided below.

16. Availability of Products

The products displayed on our website may change over time. Certain products, sizes, colours, or other options may become unavailable, and new products may be introduced.

The availability shown during the shopping process should be reviewed before an order is completed.

17. Our Commitment to Customers

Our objective is to provide customers with a dependable online shopping experience supported by clear information and accessible communication.

We aim to:

  • Present products clearly

  • Provide relevant product information

  • Maintain an organised website

  • Process customer enquiries responsibly

  • Provide accessible contact details

  • Communicate clearly regarding store-related matters

We continually aim to maintain a practical and customer-focused approach to online retail.

18. Customer Feedback and Enquiries

We welcome genuine customer enquiries and feedback concerning our products, website, ordering experience, and customer service.

Feedback can help us identify areas where product information, website usability, or customer communication may be improved.

Customers may contact us by email or telephone using the contact information below.

19. Business Information

Company: Harrowby

Address:
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom

Email: support@harrowby.online

Telephone: +44 7584039244

20. Contact Us

If you have questions about our products, an existing order, the use of our website, or any other store-related matter, please contact us using the following details:

Harrowby
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom

Email: support@harrowby.online

Telephone: +44 7584039244

When contacting us regarding an order, please provide sufficient information for us to identify the relevant purchase and understand your enquiry. We will use the information provided to review your request and respond as appropriately as possible.