Shipping Policy

This Shipping Policy explains how orders for men’s swimwear, sweatshirts and hoodies, sportswear, socks, and other products available through our website are processed, dispatched, delivered, and handled after an order has been placed. Please read this policy carefully before completing your purchase.

1. Order Processing

All orders are subject to successful payment confirmation, product availability, and completion of any necessary order verification procedures.

Once an order has been successfully placed, we will begin preparing the products for dispatch. Order processing may include payment verification, checking product availability, confirming order information, preparing the products, packaging the order, and arranging shipment.

Orders may not be dispatched until payment has been successfully received or authorised where applicable.

2. Order Confirmation

After placing an order, customers may receive an order confirmation containing information relating to the products purchased and the order details provided during checkout.

Customers are responsible for reviewing their order information carefully and contacting us as soon as possible if they notice an error.

An order confirmation does not necessarily mean that the order has already been dispatched.

3. Shipping Address

Customers must provide a complete, accurate, and deliverable shipping address when placing an order.

The shipping information provided should include all details reasonably necessary for successful delivery.

We are not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly entered shipping information supplied by the customer.

Customers should check their shipping address carefully before submitting an order.

4. Address Changes

If a customer needs to request a change to the shipping address, they should contact us as soon as possible.

We will make reasonable efforts to assist where the order has not yet been processed or dispatched.

However, once an order has entered the shipping process or has been handed to a delivery provider, we may not be able to change the delivery address.

Customers should therefore ensure that all delivery information is correct before completing checkout.

5. Product Availability

All orders are subject to product availability.

Although we take reasonable steps to maintain accurate product availability information, circumstances may occasionally arise where a product becomes unavailable after an order has been placed.

If we are unable to fulfil an order or part of an order because a product is unavailable, we may contact the customer using the contact information provided with the order.

6. Dispatch

An order is considered dispatched when it has been transferred from order preparation to the delivery process.

Where shipping or tracking information is available, customers may receive notification after dispatch.

Dispatch may occur separately for different products where an order contains multiple items.

The fact that one item has been dispatched does not necessarily mean that all items in the same order have been dispatched at the same time.

7. Split Shipments

Orders containing several products may, where necessary, be delivered in more than one shipment.

This may occur because products are prepared separately, availability differs between items, or different delivery arrangements are required.

Customers should not assume that an order is incomplete simply because only part of the order arrives first.

Where applicable, additional parcels relating to the same order may arrive separately.

8. Delivery

Delivery is made to the shipping address provided by the customer during checkout unless an authorised change has been accepted before dispatch.

Customers should ensure that the delivery location is suitable for receiving parcels.

Depending on the delivery circumstances, a parcel may be delivered directly to the recipient or handled according to the procedures used by the relevant delivery provider.

9. Delivery Time

Delivery times may vary depending on the delivery destination, order processing requirements, product availability, carrier operations, public holidays, weather conditions, transportation disruptions, periods of unusually high order volume, and other circumstances affecting transportation.

Any delivery information provided during the purchasing process should be understood in the context in which it is presented.

Unexpected circumstances outside our reasonable control may affect delivery.

10. Delivery Delays

Although reasonable efforts are made to arrange delivery efficiently, delays may occasionally occur.

Possible causes of delay may include transportation disruption, severe weather, public holidays, operational issues affecting delivery providers, incorrect delivery information, failed delivery attempts, unusually high parcel volumes, or other circumstances outside our reasonable control.

A delay does not necessarily mean that an order has been lost.

Customers who believe that their order has been significantly delayed may contact us for assistance.

11. Tracking Information

Where tracking information is available for an order, it may be provided to the customer after dispatch.

Tracking information may not become active immediately after it has been created because the delivery provider may need time to receive, scan, and update the parcel within its system.

Tracking updates are generally provided by the relevant delivery provider and may not always appear in real time.

12. Failed Delivery Attempts

Customers are responsible for making reasonable arrangements to receive their order at the delivery address provided.

If a delivery attempt is unsuccessful, the delivery provider may attempt redelivery or apply its normal parcel-handling procedures.

Customers should follow any delivery instructions or notices made available in relation to their parcel.

Failure to receive or collect a parcel where required may result in the parcel being returned.

13. Returned to Sender

A parcel may be returned to us where delivery cannot be completed.

This may occur because of an incorrect or incomplete address, repeated failed delivery attempts, failure to collect a parcel where collection is required, refusal of delivery, or other delivery-related circumstances.

If an order is returned to us, customers may contact us at support@harrowby.online so that the circumstances can be reviewed.

Any further action will depend on the reason for the return and the condition and status of the returned parcel.

14. Damaged Parcels

Customers should inspect their parcel and products after delivery.

If a parcel arrives visibly damaged or a product appears to have been damaged during transportation, customers should contact us as soon as reasonably possible.

Customers should provide sufficient information to allow us to identify the order and understand the issue.

Where appropriate, we may request photographs showing the packaging, shipping label, damaged area, and affected product so that the matter can be assessed.

15. Missing Products

If a customer receives a parcel but believes that one or more ordered products are missing, they should first check whether the order has been divided into multiple shipments.

If the missing product is not being delivered separately, the customer should contact us with the relevant order information and details of the missing item.

We will review the available order and shipping information and provide appropriate assistance.

16. Incorrect Products

If a customer receives a product that does not correspond with the product ordered, the customer should contact us and provide sufficient information for us to investigate the matter.

Customers should avoid unnecessary use of an incorrectly supplied product while the issue is being reviewed.

We may request photographs or other reasonable information to confirm the product received and compare it with the order.

17. Lost Parcels

If tracking information indicates that a parcel may have been lost or if a parcel has not arrived within a reasonable period after dispatch, customers should contact us.

We may review the available tracking information and, where appropriate, investigate the delivery status.

A parcel should not automatically be considered lost merely because tracking updates have temporarily stopped or delivery has been delayed.

Each case will be assessed according to the available delivery information.

18. Customer Responsibility

Customers are responsible for ensuring that the information submitted when placing an order is accurate.

This includes the recipient’s name, delivery address, contact information, and any other information necessary for delivery.

Customers should also monitor delivery notifications where available and take reasonable steps to receive or collect their parcel.

We are not responsible for problems resulting solely from information incorrectly supplied by the customer or from a customer’s failure to follow reasonable delivery or collection requirements.

Nothing in this section is intended to limit any rights that cannot lawfully be excluded under applicable UK consumer law.

19. Circumstances Outside Our Reasonable Control

Shipping and delivery may occasionally be affected by circumstances outside our reasonable control.

These may include severe weather, transportation interruptions, carrier disruption, public emergencies, industrial action, government measures, customs or border disruption where relevant, infrastructure failures, or other exceptional events.

Where such circumstances affect an order, we will take reasonable steps to manage the situation and assist the customer where possible.

Nothing in this Shipping Policy is intended to remove or restrict any statutory rights available to consumers under applicable UK law.

20. Shipping Enquiries and Contact Information

Customers may contact us with questions concerning order processing, dispatch, delivery, delayed parcels, missing products, damaged parcels, incorrect products, or other shipping-related matters.

When contacting us about an existing order, customers should provide sufficient information to allow the order to be identified and the issue to be reviewed.

Company: Harrowby

Address: 5 MALDEN ROAD, HARROGATE, HG1 4SF

Email: support@harrowby.online

Telephone: +44 7584039244