Contact Us

We are committed to providing clear, reliable and accessible customer support. If you have any questions regarding our products, orders, deliveries, returns, payments or your use of our website, you can contact us using the details below.

1. Company Information

Company Name: Harrowby

Address:
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom

Email: support@harrowby.online

Telephone: +44 7584039244

2. How to Contact Us

You may contact us by email, telephone or post using the contact information provided above.

For most customer service enquiries, email is the recommended method of communication because it allows you to provide complete information about your enquiry and enables us to keep an accurate record of our correspondence.

When contacting us about an existing order, please provide sufficient information for us to identify the relevant order and understand your request.

3. Product Enquiries

You may contact us if you have questions regarding any products available through our website, including:

  • Men’s Swimwear

  • Men’s Sweatshirts and Hoodies

  • Men’s Sportswear

  • Men’s Socks

Product enquiries may include questions about product descriptions, sizing, materials, colours, availability, care information or other information displayed on the relevant product page.

We will make reasonable efforts to provide accurate information based on the product information available to us.

4. Order Enquiries

If your enquiry relates to an order you have already placed, please provide relevant order information when contacting us.

This may include your order number, the name used when placing the order, the email address associated with the order and a brief description of your enquiry.

Providing accurate order information helps us locate your order and respond more efficiently.

5. Order Changes

If you need to request a change to an order, please contact us as soon as possible.

Depending on the status of the order, it may not always be possible to change product selections, quantities, delivery information or other order details after an order has been submitted or processed.

We will review your request and advise you whether the requested change can still be made.

6. Order Cancellation Enquiries

If you wish to request cancellation of an order, please contact us with your order details.

Whether an order can be cancelled may depend on its processing or dispatch status and any applicable consumer rights.

Submitting a cancellation request does not automatically confirm that an order has been cancelled. We will communicate with you regarding the status of your request.

7. Delivery and Shipping Enquiries

You may contact us regarding delivery matters, including questions about the dispatch or delivery of an order.

When contacting us about a delivery issue, please provide your order information and a clear explanation of the issue.

Where appropriate, we may review available order and delivery information before responding.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible.

We cannot guarantee that delivery information can be changed after an order has entered processing or has been dispatched.

9. Missing, Delayed or Undelivered Orders

If you believe your order is delayed, missing or has not been delivered as expected, please contact us with your order details.

We may ask you to provide information necessary to investigate the matter.

Where appropriate, we may review dispatch information and other relevant records before advising you of the next steps.

10. Damaged, Faulty or Incorrect Products

If you receive a product that you believe is damaged, faulty, defective or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order information

  • A description of the issue

  • The product affected

  • Any other information reasonably necessary for us to review the matter

We may request photographs where they are reasonably necessary to help us understand the condition of the product.

Your statutory rights under applicable UK consumer law are not affected.

11. Returns and Refund Enquiries

For questions concerning returns, refunds or exchanges, please contact us using the details provided on this page.

When contacting us, please provide your order information, identify the product concerned and explain the reason for your request.

Return and refund requests will be handled in accordance with the return and refund terms applicable to your purchase and your rights under applicable UK law.

12. Payment Enquiries

If you have a question regarding a payment associated with an order, please contact us and provide sufficient information for us to identify the relevant transaction or order.

For security reasons, you should never send complete payment card information, passwords, security codes or other highly sensitive financial information by email.

We may ask for limited information reasonably necessary to identify the relevant order or payment.

13. Sizing and Fit Enquiries

If you require assistance with product sizing or fit before making a purchase, you may contact us with details of the product you are considering.

Any sizing guidance we provide is intended to assist you in making a purchasing decision but cannot guarantee a particular fit because body shape, personal preference and product design may vary.

Customers should also review any sizing information displayed on the relevant product page.

14. Website Enquiries

If you experience a technical problem while using our website, you may contact us and provide a description of the issue.

Where possible, please include information such as the page you were attempting to access, the action you were trying to complete and the nature of the problem.

Please do not send passwords or sensitive payment credentials when reporting a technical issue.

15. Privacy and Personal Data Enquiries

You may contact us if you have questions regarding how your personal information is handled in connection with our website, orders or customer service communications.

Where you make a request relating to your personal information, we may need to take reasonable steps to verify your identity before processing the request.

This is intended to help protect personal information from unauthorised access, disclosure, alteration or deletion.

16. Complaints

If you are dissatisfied with a product, order or service you have received, you may submit a complaint by contacting us.

Please provide a clear description of the issue together with any relevant order information.

We will review the information provided and seek to respond appropriately based on the circumstances of the complaint.

We may request additional information where reasonably necessary to investigate or resolve the matter.

17. Information Required When Contacting Us

To help us handle your enquiry efficiently, you should provide information relevant to your request.

Depending on the nature of the enquiry, this may include:

  • Your name

  • Your order number

  • The email address associated with your order

  • The product concerned

  • A clear description of your question or problem

  • Relevant photographs where necessary to demonstrate a product issue

Please provide only information that is reasonably necessary for us to understand and process your enquiry.

18. Customer Communication and Security

We take reasonable care when handling customer communications.

For your own security, please do not send passwords, complete payment card numbers, card security codes or other unnecessary sensitive information through ordinary customer service communications.

If we need additional information to assist with your enquiry, we will request only information that is reasonably necessary for the relevant purpose.

19. Postal Correspondence

You may send written correspondence to:

Harrowby
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom

When sending correspondence regarding an existing order, please include sufficient order information so that we can identify the matter to which your correspondence relates.

20. General Contact Details

For general questions, product enquiries, order support, delivery enquiries, return and refund enquiries, complaints or other customer service matters, please contact:

Email: support@harrowby.online

Telephone: +44 7584039244

Postal Address:
Harrowby
5 MALDEN ROAD
HARROGATE
HG1 4SF
United Kingdom